Applies to lift ticket, lesson and rental bookings. Excludes season long products and Epic Australia Pass.
If you are injured or become ill during your trip and as a result cannot make further use of your multi-day product/s (lift tickets, lessons, or rentals), you may be eligible to receive a Snow Credit equal to the remaining value of your product/s. In addition, any relative or companion, who for reason of providing care and assistance to you and may not be able to complete their holiday, may also be eligible for the same level of Snow Credit.
When submitting your request you are required to provide documentation in the form of a medical certificate that verifies the injury or illness. This document must be dated and shared as close to the incident as reasonably possible and must confirm the following information:
- Date of diagnosis
- That the injury or illness prevents you from continuing to ski or ride for a specified period of time consistent with the duration of your purchased product.