Applies to lift ticket, lesson and rental bookings. Excludes season long products and Epic Australia Pass.
If you are injured or become ill before your booking and as a result cannot make use of your products, the following conditions apply:
- All cancellations will attract an administration fee of $20 per booking
- Cancellations that result in funds being payable back to you will be issued in the form of a Snow Credit. No cash refunds will be issued
When submitting your request you are required to provide documentation in the form of a medical certificate that verifies the injury or illness. This document must be dated and shared as close to the incident as reasonably possible and must confirm the following information:
- Date of diagnosis
- That the injury or illness prevents you from continuing to ski or ride for a specified period of time consistent with the duration of your purchased product.