We have a great Help Centre available that is full of information to help you plan your trip! The best way to find the answers that you need is to read through the FAQs found on our website and search our Help Centre articles by clicking the ‘help’ button on our websites. If you can’t find the answers you’re looking for, please contact our Guest Services Team here.
Our Guest Services team is full of knowledgeable, real, friendly people who are eager to help you plan the best trip possible. We do this via online channels to ensure we’re able to offer you’re a high level of support. We wouldn’t be able to offer the same level of support over the phone for the following reasons:
- We can instantly check your purchase status, account activity and information to troubleshoot effectively
- It’s faster! We can investigate your question and supply an answer or solution without needing to put you on hold.
- We can provide you step-by-step guides as well as links to guide you in the right direction.
- Online support keeps detailed records in one place, making sure we have your support history to guide us so you do not need to explain the same thing twice.