I’ve been injured or am ill before my trip
If you become ill or injured before your trip and as a result cannot make use of your booked products, you will be required to cancel your booking.
Click here for more information on how to cancel your booking and our cancellation policy.
View full terms and conditions here.
I’ve been injured or become ill during my trip
If you are injured or become ill during your trip and as a result cannot make further use of your multi-day product/s (lift tickets, lessons, or rentals), you are eligible to receive a Snow Credit equal to the remaining value of your product/s. In addition, any relative or companion, who for reason of providing care and assistance to the impaired guest and may not be able to complete their holiday, is also eligible for the same level of Snow Credit.
To request a Snow Credit due to illness or injury contact our team at the below links with the required documentation:
- To request a Snow Credit for the remaining value of lift ticket, group lesson and rental booking, click here
- To request a Snow Credit for the remaining value of your private lesson booking, click here
With your request you are required to provide a medical certificate or documentation that verifies the injury or illness. This document must be dated and shared as close to the incident as reasonably possible and must state that the injury or illness prevents you from continuing to ski or ride for a specified period of time consistent with the duration of your purchased product.
View full terms and conditions here.